Privacy Policy

Who is responsible for your information

Quadro is responsible for the personal information described in this policy. Questions and privacy requests can be sent to weare@team-quadro.com.

Information we collect

Depending on how you interact with Quadro, we may collect:

• contact information, such as your name and email address;

• inquiry information, including the service you are interested in and anything you write in a form, email, or message;

• booking and service information, such as appointments, participation, notes needed to deliver the service, and communications with you;

• purchase information, such as the service purchased, amount, currency, transaction status, and billing details made available by a checkout or payment provider;

• marketing preferences, including whether you asked to receive career insights and updates;

• technical and usage information, such as IP address, browser, device, pages visited, referral source, and cookie or similar identifiers; and

• any other information you choose to provide.

Please avoid sending health information, government identifiers, financial account details, employer secrets, or other sensitive information unless Quadro specifically asks for it and explains why it is needed.

How we collect information

We collect information directly from you when you complete a form, join the mailing list, make a purchase, communicate with Quadro, or take part in a service. We may also receive limited information from providers that support the website, email, analytics, checkout, payments, or other business operations.

Why we use information

We use personal information to:

• respond to inquiries and recommend an appropriate next step;

• arrange, deliver, personalise, and administer coaching or mentoring services;

• process purchases, maintain transaction records, and handle service-related communications;

• send career insights and updates when you have chosen to receive them;

• operate, secure, troubleshoot, and improve the website and services;

• understand website performance and audience behaviour where analytics are permitted; and

• meet legal, tax, accounting, fraud-prevention, and dispute-resolution obligations.

Legal bases

Where data protection law requires a legal basis, Quadro relies on one or more of the following:

• contract, when processing is needed to take steps at your request or deliver a service you purchased;

• consent, including for optional marketing emails and non-essential cookies where required;

• legitimate interests, such as responding to inquiries, securing the website, managing the business, and improving services, provided those interests are not overridden by your rights; and

• legal obligation, where information must be kept or disclosed to comply with the law.

You may withdraw consent at any time. Withdrawal does not affect processing that was lawful before it was withdrawn.

When we share information

Quadro does not sell your personal information. We may share information only as reasonably necessary with:

• website hosting and publishing providers;

• form, email, newsletter, and communication providers;

• checkout and payment providers;

• analytics and security providers, where enabled;

• professional advisers, such as accountants, lawyers, or insurers; and

• authorities or other parties where required by law, necessary to protect rights or safety, or connected with a genuine business reorganisation.

These providers may process information under their own privacy notices or on Quadro’s instructions, depending on their role.

International transfers

Some providers may process information in countries other than the country where you live. Where required, Quadro uses an approved transfer mechanism or another lawful safeguard for international transfers.

How long we keep information

We keep personal information only for as long as reasonably needed for the purpose for which it was collected, including to deliver services, maintain business and tax records, manage disputes, enforce agreements, and comply with law. Retention periods vary according to the type of information and applicable requirements. Information that is no longer needed is deleted or anonymised.

Security

Quadro uses reasonable organisational and technical measures intended to protect personal information. No internet transmission or storage method is completely secure, so absolute security cannot be guaranteed.

Your rights

Depending on where you live, you may have the right to request access to, correction of, deletion of, restriction of, or portability of your personal information; object to certain processing; withdraw consent; and complain to your local data protection authority. You may also have the right to opt out of certain sale, sharing, profiling, or targeted advertising activities where applicable.

To make a request, email hello@team-quadro.com. Quadro may need to verify your identity before completing a request. You will not be discriminated against for exercising a privacy right.

Marketing emails

If you subscribe to career insights or updates, you can unsubscribe at any time using the link in an email or by contacting Quadro. Service messages relating to an inquiry, booking, or purchase are not marketing and may still be sent when necessary.

Cookies

The website may use cookies and similar technologies for essential functions and, with your choice where required, preferences, analytics, or marketing. More information is available in the Cookie Policy.

Children

The website and services are intended for adults and are not directed to children under 18. If you believe a child has provided personal information, contact Quadro so it can be reviewed and deleted where appropriate.

Third-party links

The website may link to services that Quadro does not control. Their privacy practices are governed by their own policies, which you should review before providing information.

Changes to this policy

Quadro may update this policy when its services, providers, or legal obligations change. The current version will be posted on this page with a revised date.

Contact

For questions or privacy requests, contact Quadro at hello@team-quadro.com.